WARNING: Scammers continue to target Netflix users

Sadly, scammers are still resorting to emailing fake messages to Netflix users in the hope of pilfering something from you, from log-in details to all your personal information.

Please, don’t fall for it.

Below are some stories found on the World Wide Web – should you dare to read.  Predominately, there are official warnings from Australian Communications and Media Authority (ACMA) dated August last year.  Unfortunately, a similar story that was back in the news over the weekend, hence why we are posting this alert again, as a prompt to remain vigilant.

The Australian Communications and Media Authority (ACMA) warn Netflix users about fake emails that links to a phishing sites that appear almost identical to the real Netflix page.

One hoax email has the subject line “Netflix Membership On Hold”, and contains a link to what appears to be a Netflix sign-in page asking for your email and password. Except both the email and site are fakes, generated to pinch your Netflix log-in details being your user name and password.

Another fake email from Netflix asks for an Account Verification (asking for your First Name, Last Name, Address, Towns / City, State, Postcode, Date of Birth, and Mobile Number) from the Email, before going to the imposters Sign In page.  Be cynical and don’t just give away your details…

Then there are falsified emails about an Account Cancellation Message claiming to be from online video streaming service Netflix, whilst another scam ask you to update your Payment Method to your Netflix account.

From: Netflix [please_do_not_reply-mailer.netflix @webhost01.till.de]

Date: 26 November 2016 at 19:09:56 GMT Subject: Update required – Netflix account on hold


Please Update Your Payment Method


Sorry for the interruption, but we are having trouble authorising your Credit Card.

Please visit www.netflix.com/youraccountpayment to enter your payment information again or to use a different payment method.  

When you have finished, we will try to verify your account again.

If it still does not work, you will want to contact your credit card company.
If you have any questions, we are happy to help.

Simply call us at any time on 0800 096 6380.

-The Netflix Team

ACMA’s full alert:  Attention Netflix users:

A fake email is being circulated with the common subject line of “Netflix Membership On Hold”.
The link in the email takes you to a fake sign-in page almost identical to the real Netflix page.
This is a scam targeting Australian and overseas Netflix users, aiming to steal your Netflix credentials.

The fake sign-in page is extremely convincing and is a reminder that phishing scams aren’t just about stealing your bank account details—you need to keep ALL your personal information, including all login details, safe and secure.  

An article by KIIS1065 remind you of Scamwatch’s hints of phishing scam emails:

  1. You receive an email, text or phone call claiming to be from a bank, telecommunications provider or other business you regularly deal with, asking you to update or verify your details.
  2. The email or text message does not address you by your proper name, and may contain typing errors and grammatical mistakes.
  3. The website address does not look like the address you usually use and is requesting details the legitimate site does not normally ask for.
  4. You notice new icons on your computer screen, or your computer is not as fast as it normally is.

Err on the side of caution, if you receive any of these emails, ACMA suggest you delete it immediately.  Also, consider reporting your experience with Scamwatch: https://www.scamwatch.gov.au/report-a-scam

Various articles about Netflix scams are available via the below links:

Images courtesy of Sydney Morning Herald.

Sometimes it is beneficial to be a sceptic.  Feel free to share with fellow Netflix users.  Stay safe, be happy.


The NHWQ blog is not to be used as an alternative means of reporting crimes or other offences.

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The NHWQ blog is not to be used as an alternative means of reporting crimes or other offences.